Give Us Your Feeback
Each administrator, clinician, and staff member at Lawrence General is dedicated to the hospital’s vision of providing high-quality and compassionate care. Our core values of quality, integrity, compassion, and service are at the forefront of our daily work.
We want to hear from you!
Getting positive feedback about what we are doing well helps reinforce those practices, and if there is something we can do a better job with, we want to know that too! Feedback about our services helps us to provide the best patient care possible and is shared with our care staff regularly.
Ways to provide feedback
Patient Experience Survey
Every patient receives a request from Lawrence General to respond to a survey regarding their experience at Lawrence General. Some patients will get a paper survey in the mail, and others will receive email, text message or a phone call. Our goal is to provide consistently excellent service and no one knows better than our patients if we have succeeded. It is very important that you share your thoughts with us. We use that feedback to learn what is most important to patients and families.
Contact our patient advocate
You may contact the hospital’s Patient Advocate by filling out the form below. Maria is available during normal weekday business hours and will respond to your message as soon as possible.
If you would like to contact our patient advocate directly, you may speak with Maria at 978-683-4000
, ext. 8329. She will answer any questions or concerns you may have from your visit at the hospital.
You may also share your patient experience on our Facebook
pages. You can learn more about our activities in the community and receive helpful information for a healthy lifestyle. If you enjoyed your patient experience, we hope you will follow us on either channel!