Contact Us

Lawrence General Hospital is always looking to hear from patients and their visiting friends and families. Inquiries often have to do with patient billing, the patient experience, or medical records. Our team has contact information for the following areas below and we are committed to answering your question as soon as possible.

To contact the hospital directly, you may call our main phone line at 978-683-4000. Extensions for our most popular departments are available at the bottom of the page. If you would like to speak with our operator, please dial "0" to be transferred.

Please do not submit requests for medical advice for potential or existing symptoms/conditions as that is not the intention of the Contact Us web page. For medical emergencies, call 911 immediately.

To Write Us

Lawrence General Hospital
1 General Street
Lawrence, MA 01833

Patient Medical Records

All requests for medical information from Lawrence General Hospital are directed to the Health Information Services Department. You may email your request to MedicalRecords@lawrencegeneral.org.

Patient Experience Questions, Suggestions, or Complaints

You may contact the hospital’s Patient Advocate during normal weekday business hours and will respond to your message as soon as possible. You may fill out the online form, or call 978-683-4000, ext. 8329.

Patient Billing

Any questions for patient billing can be directed to PatientPayment@lawrencegeneral.org. You may also call Patient Accounts at 978-683-4000, ext. 2850, Monday through Friday between 8 am and 4:30 pm. To pay your hospital bill over the phone, please call 800-695-2514. Hospital bills can also be paid online for your convenience.

Connect on Social Media

Lawrence General has a very engaged audience on social media, so what are you waiting for? Community health, events, service line highlights, links to news and resources, photos, videos, awards, and other newsworthy items will be at your fingertips! Stay connected with the region's premiere health care service provider.

 
To Ask About: Department: Extension:
Admissions Process Admitting 2870

Eligibility for Health
Insurance or Financial
Assistance

Financial Counseling 2817
Meals Nutritional Services 2597
Cleaning/Equipment Environmental Services 2249
Requesting an Interpreter Interpreter Services 2676
Your Patient Account Patient Accounts 2850
Chaplain Visits  Spiritual Care Services 2344/2349
Making a Gift to Lawrence
General
Development 2020
Safety Concerns Security 3999
Volunteering Opportunities Volunteer Office 2645
Plans After Discharge Case Management 2550
Television Service (Leave Message) 2570